T&C's & FAQ's
B O O K I N G - T&C's
Please note that your date is not confirmed until your booking fee is received. The booking fee required will be 50% of the total cost. The fee reserves all items hired and our service, if required, for your event.
The final payment is due 12 weeks before your event date and will include a £100.00 security deposit for all hired goods. Your security deposit will be refunded immediately once all hired items have been returned as received. Cancellation prior to 12 weeks will incur the total of the original booking fee, cancellations later than 12 weeks will incur the full cost.
All items remain the property of Fizz & Bloom
We require a security deposit in the unlikely event of missing or damaged goods. Please note that you are hiring the goods from Fizz & Bloom and our contract is with you. If you are having your goods delivered and collected from your venue, e.g. a hotel, then it is your responsibility to ensure that the goods are packed ready to collect. Loss or damage to hired goods will be charged at full replacement value inclusive of VAT. The cost of full replacement for items will be outlined on the invoice, if any items are damaged or lost during the hire period you will be contacted and invoiced after the event and replacement cost must be received within 7 days.
Please contact us immediately should there be any loss or damage, as in most cases we will be able to help. Only when there is no other option will we charge for replacement of an item.
If you are collecting and dropping back to us in person then there is no minimum spend. However, if you’d like us to deliver and collect then we require a minimum spend of £75.00. This amount is non-negotiable and does not include the cost for delivery and collection.
Mileage is charged at 50 pence per mile from PE31 if outside a 20 mile radius. The first 20 miles are included in your costings. Please provide us with details of your venue contact and we will arrange delivery and collection on your behalf.
During the period of hire, The Hirer shall be solely responsible for the hired goods and insuring the goods.
Fizz & Bloom shall not be responsible for injury or damage to persons or property arising from our goods under hire.
The contract for the hire of goods is between Fizz & Bloom and the Hirer, not the venue unless goods are being hired directly by the venue. It is the Hirers responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met. It is then the responsibility of the Hirer to reclaim any of these costs from the venue if the venue was at fault.
The hire period is for three days, delivery and collection times and dates will be confirmed at the time of booking. Unless previously agreed in writing by us, hired goods returned late will be charged at a day rate of 10% of hire charge per day. If you are not returning the goods to us by hand, please ensure you use a service that provides a tracking option in the event the goods are lost in transit. If the items are lost or damaged in transit you will be charged the full replacement costs as outlined on the initial quote.
In no circumstances shall our liability to you exceed the value of the invoice.
Caution should be exercised in particular with the use of candles, and we shall not be liable for any damage or injury to person or product as a result of this hire agreement. All goods are hired and are the responsibility of the Hirer until they are returned to us. Permission should be sought from the venue as to the suitability of all items hired.